Director of Delivery & Resource Management
Cat herder, risk seeker, problem solver, opportunity maker, conflict resolver, master communicator and the person that people want to seek out to ensure that things run smoothly! This person thrives in a chaotic environment and has the alchemist’s ability to take the chaotic, and turn it into a structured plan where people know their roles, understand the job that needs to get done and the timeline they need to do it in.
They have ability to work across dotted lines, partner with senior leaders, and delivery experts from other departments. Understand client’s wishes and how that matches up with the Agency’s skills and capacity. They are data driven yet can also be artful in thinking realistically about the soft skills in working with aligning teams of people to maximize value for the clients and the agency. This position requires someone capable of identifying risks and communicating them early enough and effectively to enable change.
This role is responsible for three key things:
- Partner with Account Management and Department Leads and delivery experts (producers, scrum masters etc.) to ensure that the projects are realistically scoped given the agency’s skills, resources and capacity
- Provide project data in a meaningful and actionable format that highlights risks
- Work with Department Leads to ensure that capacity is maximized given the pipeline of work and or with agency priorities.
Support Account Management & Dept. Leads in the development of estimates by providing guidance on past project staff plans, timelines, risks and assumptions.
Serve as the primary collaborator with Account Management and Dept. Leads for all Level One project ball parking and scope development as well as Net new business.
Review and sign off on all project scopes written by AM and approved by Dept. Heads and ensures properly entered in financial system.
Approve all project plans for all projects written by Project Manager’s, Scrum Masters or video producers.
Work with delivery team to manage all workflow through the agency and highlight risks to AM and Dept. Leads when escalation is required.
- ● Directly manage the Creative Delivery PM(s) to ensure that:
-Project plans are written and being followed
-Project Team communication is healthy & PM/AM partnership is defined and clear
-Project Risks are being communicated and escalated
-Project profitability targets are being achieved
- ● Dotted line management of Tech Scrum Manager to ensure smooth integration and hand off of creative assets for technology
- ● Dotted line management of PR-editor resource to ensure smooth integration and hand off of creative assets for video
Run weekly QVA Project health reports and highlight projects at risk for the Account and PM team for mitigation or correction. Bi-weekly run an Acct. & Delivery meeting to review these projects.
Manage in partnership with SVP of Account Management, and VP of Operations the twice annual review of our Project Health report detailing Departmental delivery health – July & January Project Health Review.
Serve as the owner of Hothouse process documentation, and as the escalator of risk when process and workflow best practices are not being followed
In partnership with Dept. Leads – Assign and monitor work with internal resources as needed for projects initiated by AM
Weekly issue staff utilization reports to the Senior team for Dept. management and have a ready list of agency projects/initiatives for filler when billable work ebbs.
Weekly manage agency resource management meetings.
Oversight and management of all PM’s, Tech Scrum Masters and PR-Editors to ensure that resource estimates are loaded into Advantage, monitored, and managed.
PROCESS OWNER & ENFORCER:
Serve as the Agency Process Blueprint and Work Flow owner and manage the quarterly reviews/optimization and Slack channel for problem solving. Recommend as needed enhancements, collapsing of process, training, creation of documents or steps to improve agency delivery.
Lead Project Retrospectives, documentation
Oversee the management of process tools
- ● Proof HQ
- ● Advantage
Develops strong relationships with internal team members at all levels. Demonstrates ability to negotiate conflict, manage differences of opinion, and communicate with all different personality types among team members effectively.
Desired Skills and Experience
Five to eight years of experience in advertising/marketing – knowledge of agency project/traffic management as well as experience with traditional, digital and social media projects.
Bachelor’s degree required – Business, Marketing, or Advertising discipline preferred
Solid track record of successfully managing projects from start to completion and experience with agency management software
Deep understanding of technical development process, e.g. agile, scrum as well as steps in the QA process.
Ability to work in a fast-paced environment
Excellent communication skills – verbally, written and listening.
Excellent organizational and time management skills; detail-oriented
Must be an active team player & champion team-centric approach to project management/execution
Must have the ability to motivate a wide-range of talent/resources
Excellent problem-solving skills – must have a focus on driving results
MS Office experience – project management software a plus
So, why should we look no further than you? Submit your resume to Brandi at firstname.lastname@example.org
Who we are!
We’re Hothouse, a marketing agency in the ATL with 21 years of success under our belt. We’ve got all kinds of clients, which means we do all kinds of everything. Branding, digital, social, video, packaging, … but mostly we uncover and find creative ideas to unlock potential for our clients. Our roster includes brands like NBC Universal, Disney, ESPN, Mercedes Benz, SHOWTIME, and Deloitte – plus local clients like Atlantic Station, Georgia’s Own Credit Union, PrimeRevenue and non-profits like Soccer in the Streets and Girl Talk. We’re nice people and it’s important to us that we keep it that way. We’ve created a culture of collaboration, respect and innovation, but something is missing. And that something is you!